Wy2 FAQ — answers to all your questions

When a match is cancelled or abandoned mid-way, wy2 follows specific rules:

• Cancelled Before Match Start: Your full bet amount will be instantly returned to your account.
• After a Specific Number of Overs (in cricket): Results may be determined using D/L or another method in accordance with international rules.
• If the game is incomplete: If no result is available within the specified timeframe, the bet will be voided and the full stake returned.
• Refund timeframe: Funds are typically credited to your balance within 24 hours.

Detailed rules on this topic Terms & Conditions on the page.

As per wy2's policy One Account Per Person Permitted. However, different members of the same household may each hold a separate account, provided:

• Each person has a unique mobile number, email address, and ID document.
• Each person must be at least 18 years of age.
• Running multiple accounts from the same device or IP address may trigger a verification process.

Strictly prohibited: Opening multiple accounts under the same person's name or details. If detected, all accounts will be closed and balances may be forfeited.

How to Update Your Profile Information on wy2:

• Email / Display name: Log In → Profile Icon → Account Settings → click Edit → make your changes and save.
• Change mobile number: This cannot be changed directly. Contact support at support@wy2.click with your old number, new number, and a photo of your national ID.
• Legal Name (KYC Name): After verification is complete, name changes must be done through support and may require additional documentation.
• Processing Time: General changes are instant; KYC-related changes may take 24–72 hours.

Not completed. Minimum Age to Register and Play on wy2 18 years — and this is strictly enforced.

• Your date of birth is verified at the time of registration.
• Age is verified during the KYC process via national ID or passport.
• If an account belonging to someone under 18 is identified, it will be immediately closed and any deposited funds will be returned.
• A note for parents: keep devices password-locked and always log out of wy2 when you're done.

To learn more about minor protection Responsible Gaming View the page.

Enabling Two-Factor Authentication (2FA) on wy2 is straightforward and strongly recommended:

• Step 1: Log In → click the Profile icon at the top right → select "Security Settings" or "Security".
• Step 2: Go to the "Two-Factor Authentication" option and click "Enable".
• Step 3: Choose your preferred method — SMS OTP or Google Authenticator. With SMS, the code will be sent to your registered mobile number.
• Step 4: Activate using the confirmation code.

With 2FA enabled, every login requires both your password and a code sent to your phone — so even if your password is compromised, no one else can access your account.

Yes, wy2 offers several tools to help you manage your own play:

• Deposit limit: Set a daily, weekly, or monthly deposit cap. Once the limit is reached, no further deposits will be accepted.
• Loss limit: Decide in advance how much you're willing to lose within a set period.
• Session time limit: Set a limit on how long you play in a single session.
• Cooling-off: Put your account on a temporary break for 24–72 hours.
• Self-Exclusion: Self-lock your account for anywhere between 7 days and 5 years.

To use these tools, log in → Profile → Responsible Gaming. For more details, Responsible Gaming View the page.